f977 Privacy Policy

1. Introduction

f977 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who registers and uses the f977 platform at f977.pro. This Privacy Policy explains in clear terms what personal information we collect when you use f977, how that information is stored and processed, under what circumstances it may be shared with third parties, and what rights you have in relation to your own personal data. This policy applies to all f977 users in Bangladesh and any other jurisdiction where f977 services are accessed.

By registering an account with f977, making a deposit, or otherwise accessing or using the f977 platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection, use, and storage of your personal data as described herein. If you do not agree with any aspect of this Privacy Policy, you must not create or continue to use an f977 account. This Privacy Policy should be read alongside the f977 Terms and Conditions, which govern your overall use of the platform.

2. What Personal Data We Collect

f977 collects personal data in several categories depending on how you interact with the platform. The following outlines the main types of data we may hold about you:

3. How We Use Your Personal Data

f977 processes personal data only for specific, legitimate purposes directly related to the operation of the f977 platform and the provision of services to you as a registered player. We do not sell your personal data to any third party. The primary purposes for which f977 processes your data are as follows:

• 1Account creation, identity verification, and ongoing KYC compliance — including verifying your age (21+) as required before you can deposit, withdraw, or participate in promotions.
• 2Processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate transaction records in compliance with financial regulations.
• 3Providing customer support, responding to complaints, resolving disputes, and communicating service updates or changes to our Terms and Privacy Policy.
• 4Enforcing responsible gaming obligations — including monitoring for signs of problem gambling, administering self-exclusion requests, and applying deposit and loss limits you have chosen.
• 5Detecting, investigating, and preventing fraudulent activity, money laundering, identity theft, bonus abuse, and any other conduct prohibited under the f977 Terms and Conditions.
• 6Personalising your f977 experience, including delivering relevant promotions, game recommendations, and seasonal offers tied to Bangladesh cricket fixtures, BPL, IPL, and cultural events such as Eid and Pohela Boishakh.

4. Legal Basis for Processing

f977 processes your personal data only where a valid legal basis exists for doing so. The three main legal bases on which f977 relies are:

5. Sharing Your Personal Data

f977 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. However, f977 may share your personal data with certain trusted third parties in the following limited circumstances:

6. Cookies and Tracking Technologies

f977 uses cookies and similar tracking technologies on the f977 platform to ensure the platform functions correctly, to remember your preferences, to maintain your session while you are logged in, and to collect anonymised analytics data that helps us understand how players use the platform. Cookies are small data files stored on your device by your browser when you visit f977.pro.

f977 uses three types of cookies: strictly necessary cookies (required for platform functionality, cannot be disabled), functional cookies (store your preferences such as language settings), and analytics cookies (collect anonymised usage data to help us improve the platform). f977 does not use advertising cookies or cross-site tracking cookies for the purpose of serving third-party advertisements. You may manage or disable non-essential cookies through your browser settings; however, disabling strictly necessary cookies may prevent f977 from functioning correctly.

7. Data Retention

f977 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply: account registration data and KYC documents are retained for a minimum of five years from the date of account closure; transaction records are retained for a minimum of five years in compliance with financial record-keeping obligations; gaming activity logs are retained for a minimum of three years to support responsible gaming monitoring and dispute resolution; communication records (support tickets, email correspondence) are retained for two years from the date of the last communication.

After the applicable retention period has expired, f977 will securely delete or anonymise your personal data so that it can no longer be associated with you as an identifiable individual. Where data has been anonymised, it may be retained indefinitely for statistical or research purposes, but in a form that does not identify you personally.

8. Your Privacy Rights

As a registered f977 player, you have rights in relation to the personal data we hold about you. These rights can be exercised by contacting f977 customer support at [email protected]. f977 will respond to all rights requests within 30 days of receipt. Your rights are:

• 1Right of Access — you may request a copy of all personal data f977 holds about you, including your account information, transaction history, gaming activity, and KYC documents submitted.
• 2Right of Rectification — if any personal data f977 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. This is particularly important for your registered name, date of birth, and contact details, which must match your KYC documents.
• 3Right of Erasure — in certain circumstances, you may request that f977 delete the personal data we hold about you. Please note that this right is subject to overriding legal obligations: f977 is required to retain certain data (such as transaction records and KYC documents) for legally mandated retention periods, even if you request erasure.
• 4Right to Restrict Processing — you may ask f977 to restrict the processing of your personal data in certain situations, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• 5Right to Object — you have the right to object to f977 processing your personal data on the basis of legitimate interests, including for direct marketing purposes. If you object to marketing communications, f977 will cease sending them immediately. Objecting to processing that is necessary to perform the contract between you and f977 may result in f977 being unable to continue providing services to you.

To exercise any of the above rights, please email f977 customer support at [email protected] with the subject line "Privacy Rights Request" and your registered account details. f977 may need to verify your identity before processing your request. There is no charge for exercising your rights. f977 aims to respond to all requests within 30 calendar days, though complex requests may take up to 60 days with prior notice.

9. Data Security

f977 takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and f977.pro, encrypted storage of sensitive personal data and payment credentials, restricted access to personal data on a need-to-know basis among f977 staff, regular security assessments and penetration testing of the f977 platform, and two-factor authentication options for player accounts.

While f977 uses industry-standard security practices, no online platform can guarantee absolute security against all possible threats. You are responsible for keeping your own account credentials — including your password and any 2FA codes — confidential. If you believe your account has been compromised or that your personal data has been accessed without your authorisation, please contact f977 support immediately at [email protected] so that appropriate action can be taken.

10. Children and Minors

f977 services are strictly for adults aged 21 and above. f977 does not knowingly collect personal data from any person under the age of 21. The f977 registration process includes age verification steps, and f977 requires KYC documentation confirming that every registered player meets the minimum age requirement. If f977 becomes aware that a person under the age of 21 has registered an account or provided personal data to f977, the account will be immediately suspended, any funds will be frozen pending investigation, and the personal data of the underage individual will be deleted as soon as practicable.

11. Changes to This Privacy Policy

f977 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or the way f977 operates its platform and processes personal data. Where changes are material — meaning they affect your privacy rights or how your data is used in a significant way — f977 will notify registered players by posting a prominent notice on the f977 platform and, where practicable, by sending a notification to your registered contact details at least 7 days before the changes take effect.

Your continued use of f977 after any updated Privacy Policy takes effect constitutes your acceptance of the revised policy. The effective date of the most recent version of this Privacy Policy is shown at the top of this page. f977 encourages all players to review this Privacy Policy periodically so that you remain informed about how your personal data is being handled.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way f977 handles your personal data, please contact the f977 data privacy team. All privacy-related enquiries are handled in English and you can expect a response within 5 business days for standard queries.